Steps Or Keys to Good Customer Services

A good Customer Services Should have Positive Attitude!

A positive attitude is the number that should be characterized by people who works in customer services. Customer service supervisor and call center representative should have this character. A positive attitude is a 'can do' attitude. It's deciding to do whatever it takes to help the customer, and not hide behind excuses, non-existing policies, other colleagues. I wish I could say that a positive attitude is trainable, but it starts with a natural desire to help people. The goal is to find people with such a desire, and eleminate those who demonstrate a lack of desire. This is the key that unlocks all other keys to good customer service!

A good Customer Services Should have Keep your Promises!

If you promise something to your customer, keep that promise. Not keeping a promise to a customer feels like betrayal to customers, and once betrayed they won't trust you again. Adopt a method of keeping track of your promises, and do regular checks on the progress you made on delivering what you promised.

A good Customer Services Should Listen to your Customer!

If business is about giving to your customers what they want (so you get what you want), you need to know your customer wants. So whenever you can, ask! Show a genuine interest in your customer and listen to what they have to say. This also means that you'll have to aks subsequent questions to get to the core. And show that you have heared your customer by not making him or her repeat it... yes, even when you changover to a colleague!

A good Customer Services Delight your Customer!

A delighted customer is a customer for life. for this, you have to work hard at making sure that your customer gets the maximum (value) out of your product or service. When they buy it. When they use it. when they read about it. When they search information about it. If you reduce friction at every customer contact, you will delight them!

Costumer Services should be Trust your Customer!

Many, many businesses shy away from giving good service to customers, because they fear this will just a flurry of scrupulous customers who come to take advantage of their willingness. While there are customers out there that will take advantage of your willingness, there will be so many customers that will come and stay with you, it will not matter! Simply trust your customers: you'll be greatly rewarded.

Customer Services Should Work as a Team !

Make no mistake. Delivering good customer service is a tough, tough job. Customers can ask many questions, and it's unlikely that any one person is able to answer all the questions. Make it a habit to engage the help of others in the company, in order to give the best answers to the customers. In customer service training, people should work as a team.