To know the keys to good customer service

To know the keys to good customer service is one main factor to be successful in such related business. Whether or not your employees work specifically as customer service people, as the head of your organization, you must instill in all your employees one key strategic thought and direction: If you're going to create a positive and productive business environment, everyone must speak and relate to customers and potential customers as if each person were their paycheck. Because, in fact, they are.

Tell your employees to seriously consider this startling truth: If customers don't keep coming back and purchasing your company's products or services, there will be no company. And obviously, if there's no company--or if you're forced to downsize--many of the people working for you now may lose their jobs.

Optimal customer service means:

1. Your employees can keep their job. Remember, no customers equals no business and no employees.

2. You've created a positive buying atmosphere for both first-time and repeat customers.

3. You're able to satisfy the information or buying needs of your potential customers.

4. You're able to transform prospects into happy, satisfied customers. And happy, satisfied customers come back for more.

Your next step is to teach and motivate your employees to demonstrate the following successful customer service behaviors:

* Stop talking with colleagues and get off the phone whenever a potential customer approaches.

* Look up and at the person, smile and welcome your potential paycheck.

* Ask how you can help or assist your potential customer.

* Provide information in a pleasant manner, always remembering to smile.

* Ask, in a friendly way, if you've been of assistance to the customer. If the answer is no, continue to serve your customer until you've satisfied their needs.

* Ask if there's anything else you can do to help them make the right decision.

* Smile and say goodbye, encouraging the customer to return with other questions.

* Mean what you say and mean what you do.