The goal of customer services business is to provide a good customer service for consumers, to satisfy client needs so to make them happy!
These are some keys elements of good customer service:
* A thorough understanding of your company's products and services and of your customers' needs
* Prompt service
* Good listening skills
* Good communication skills
* Courtesy and respect
* Ability to stay calm and defuse anger
* Ability to develop a rapport with other people
* Commitment to providing quality service with each customer interaction
customer service supervisor or call center representative has the abilities that mention above. It should have a customer service training to achieve this goal in order to ready them in terms of actual approached between the agents and the clients.
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1 comment:
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